Gaya APA
Tjiptono,Ph.d, F. (2012).
Service Management mewujudkan layanan prima edisi 2 (edisi 2).
Yogyakarta:
Andi Offset Yogyakarta.
Gaya MLA
Tjiptono,Ph.d, Fandy.
"Service Management mewujudkan layanan prima edisi 2".
edisi 2
Yogyakarta:
Andi Offset Yogyakarta,
2012.
Text.